In 2022, the United States was home to an estimated 16.2 million Veterans, all with different lived experiences during and after service, across branches, and over time. Therefore, it is essential that health concerns among Veterans and active service members are not considered monolithic. As such, the Veterans Health Administration (VHA) has adopted a whole health approach to care that supports Veterans’ health by empowering and equipping people to take charge of their health and well-being and to live their lives to the fullest. 

When addressing Veterans’ health-related needs, it’s crucial to recognize that health outcomes are influenced by more than just healthcare access. Veterans frequently encounter obstacles such as food insecurity, housing instability, transportation issues, and limited job opportunities. Addressing these needs will span various organizations, providers, and clinics, leading to an increased likelihood of care fragmentation, which risks information loss, medication issues, and gaps in service. Care coordination can help ensure that Veterans receive timely and high-quality care, avoid unnecessary duplication of services, and improve their overall health outcomes. According to a study by the Department of Veterans Affairs, Veterans who received care coordination had a lower risk of 30-day ED visits and a higher probability of PCP visits at 13–30 days post-ED visit compared to those who did not receive care coordination.

“Uniting health and human service systems through effective care coordination is the next step in reducing duplicity of efforts, maximizing return on investment for health care dollars for veterans and civilians alike, as well as improving outcomes for those who have served our nation.”  – Megan Andros and Reiley Burris from The Hill

Since its founding in 2013, Unite Us has launched a variety of networks to address the needs of Veterans and military families. As a Veteran-founded organization, Unite Us is uniquely positioned to assess and address social needs while assisting Veterans in gaining access to the services needed to retain health and thrive in their civilian lives. 

Our approach drives the collaboration needed for those serving Veterans and their families to:

• Identify and understand community needs to inform strategy.
• Deliver services by effectively engaging the right populations and collaborating with local partners to connect them to resources.
• Pay organizations for covered services.

Serving Those in North Carolina Who’ve Served

Since 2006, North Carolina—home to the eighth-largest Veteran population in the nation (621,000) and two major military bases: Fort Liberty (Army) and Camp Lejeune (Marine Corps)—has been focused on improving Veteran access to essential, coordinated services: benefits, health and wellness, employment, legal, and financial services. 

Since 2015, Unite Us has aided these efforts by building a statewide consortium of North Carolina-based Veteran service organizations through the NCServes network, now part of the NCCARE360 network which serves all community members. These organizations are vital in ensuring best-in-class service for Veterans and their families. Network partners include Veteran Services of the Carolinas, Veterans Bridge Home, the Governor’s Institute, and the NC Department of Health and Human Services (DHHS). To date, the network has served over 20,000 Veterans and active service members.

Over the last eight years in North Carolina, we have seen the unemployment rate of Veterans decrease from 3.2% in 2015 to 2.2% in 2022, and the rate of homelessness among Veterans decreased by 22% in the same time. While these yearly trends are reassuring, there is still a way to improve efficiency in care coordination: seasonal trend analysis. By utilizing real-time social care data and visualizing these needs over time, organizations can gain additional, actionable insight into the needs of the individuals they serve and improve outreach efforts.

Leveraging Real-Time Social Care Analytics

Of all North Carolinian active service members or Veterans assisted through the Unite Us Platform since 2018, the top overall needs were housing & shelter (50%), employment (26%), benefit navigation (20%), income support (18%), and food assistance (16%). 

Analyzing the needs of referred Veterans or active service members in the previous five years, we can begin to examine seasonal trends in need for those residing in North Carolina. Of the individuals sampled, the need for housing is persistent throughout the year, while the need for benefit navigation and employment assistance peaks at the start of the year. The need for financial assistance peaks during winter, and food assistance requests peak in summer and fall. (Source: Unite Us Platform data, pulled October 30, 2023)

With the most recent real-time data from 2023, we can observe how this year’s trends compare to the past. Proportionally, more Veterans and active service members require housing & shelter throughout 2023 than in the five years prior.

Using Unite Us, community-based organizations (CBOs) can observe real-time fluctuations in the needs of those they serve, improving planning and driving service allocation and targeted investment. 

Proactively Identifying Social Care Needs

Actively tracking service requests may only capture some of the community’s needs. For instance, due to environmental stressors specific to military personnel, there is an increased risk of substance use disorders (SUD); however, in our sample, this need remains proportionally scarce. To grasp the genuine need, we must consider all aspects of lived conditions and working environments to proactively identify social care needs, recognizing that the key to whole health lies in understanding the broader spectrum of services.

Unite Us Social Connector helps organizations proactively identify social needs in their communities through the Unite Us Social Needs System (SNS)—the industry standard for predicting and measuring individual-level SDoH in populations across the country. It empowers organizations to utilize data to inform care management, community outreach, funding strategies, and intervention design. This solution enables veteran-focused organizations to proactively understand the needs of Veteran households, connect them to needed services, and ensure appropriate programming exists for them throughout the state. 

Takeaways: Strategies for Addressing Veterans’ Health-Related Social Needs

Unite Us is proud to help serve those who have served our country in our nationwide networks. Through our dedicated efforts, we have identified key strategies to keep in mind when addressing the health-related social needs of Veterans: 

• Whole Person Approach: Veterans’ experiences and needs are diverse and unique, requiring a holistic, cross-sector approach beyond healthcare access.
• Importance of Care Coordination: Care coordination is vital to ensure timely and high-quality support, preventing duplication of services, and improving overall health outcomes for Veterans.
• Real-Time Social Care Analytics: Analyzing real-time data helps identify seasonal trends in Veterans’ needs, enabling care organizations to plan and respond effectively.
• Proactive Social Care Needs Identification: Understanding the comprehensive spectrum of Veterans’ needs is vital. Challenges arise in merely observing these needs through screening, emphasizing the importance of proactive identification to ensure a comprehensive approach to Veterans’ well-being.

Better understand the needs of Veterans in your community with Unite Us.

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Our Power in Partnership series highlights our national and regional partners and the work they do to build healthier communities.

Tell us more about your organization.

The Rhode Island Office of Veterans Services (RIVETS) acts as the chief advocate in the State of Rhode Island for Veterans and military families. RIVETS works day in and day out to ensure Veterans are receiving the full measure of all benefits for which they are eligible – benefits that they’ve earned and deserve. We offer programs and services at three key locations: the Veteran Resource Center in Warwick, the Veterans Home in Bristol, and the Veterans Memorial Cemetery in Exeter.

What are the greatest needs of the individuals and families you serve?

As with many human service providers, families often come to us during challenging times in their lives. With that said, the greatest demand we see at our Veteran Resource Center is assistance with benefits navigation, followed closely by transportation.

What are the main programs or offerings that your organization provides?

While the Veterans Home and the Cemetery are large operations under our oversight, the Veterans Resource Center and the services we deliver there have really grown over the last few years. We have two VA-accredited Veterans Service Officers on staff providing individual in-person counseling and support to Veterans, active duty, guard, reserve, and military families. Just over the last few years, we saw the number of unique individuals served go from 294 in 2021 to 894 in 2022. From January 1 through September 30, 2023, we’ve assisted 1,593 unique clients.

How has working with Unite Us impacted the work that you do?

The insights the Unite Us system provides, including data tracking and analysis, have allowed us to implement new programs and services that are responsive to the needs of the Veterans and families we serve. The data was telling us that transportation was a huge unmet need. Many injured, ill, and disabled Veterans were identifying access to reliable transportation, including services to get them to and from VA health care appointments, as critical and important to reintegration efforts. In response to this, RIVETS launched our VetPass program to assist eligible Veterans.

“Unite Us has allowed us to serve more and more Veterans and military families due to the power of the network and the data we are able to extract from the system. Data helps to drive our priorities – the services and investments needed to care for Rhode Island’s Veterans and their families. Unite Us is a powerful tool that ensures every Veteran receives the services they’ve earned and deserve.” – Kasim Yarn, Director of Veterans Affairs for the State of Rhode Island

How does collaborating with other community-based organizations play a role in your work?

Our mantra is that we are committed to meeting Veterans and their families where they live, work, learn, age, and play. We continue to expand our network of partners and increase our engagement in the community – we’re at community resource fairs, partnering with the United Way 2-1-1 bus, attending pre-deployment events and transition assistance programs. Collaboration with community-based organizations is essential to our success and the Unite Us Platform has enabled us to do this work much more efficiently and effectively. We could not support our Veterans without the support we receive from our municipal, state, federal and community partners.

What’s next for RIVETS and Unite Us?

We look forward to adding more Veteran-serving organizations to the network and closely partner with Unite Us when onboarding a new organization. We know that speedy, accurate, and secure sharing of information only helps us to get Veterans the assistance they need – and that they deserve for defending our freedoms. We look forward to continued partnership resulting in constantly improving services for our nation’s heroes.

Interested in learning more about how to bring Unite Us to your organization?

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Veterans Services of the Carolinas (VSC) is one of seven ministries within the Asheville Buncombe Community Christian Ministry (ABCCM). ABCCM, a faith-based nonprofit in Asheville, North Carolina, has been addressing poverty, hunger, homelessness, and access to healthcare for the underserved in Buncombe County for over 52 years. VSC currently employs seven major federal and state grants across all 100 counties in North Carolina and maintains four major offices in Asheville, Charlotte, Fayetteville, and Jacksonville. 

These grants include NCServes, the state’s first service coordination platform for veteran service members and their families—also funded by the North Carolina Department of Health and Human Services. VSC’s mission is to assist our nation’s veterans and their families by identifying their needs and connecting them to community partners across North Carolina with a veteran-centric and whole-person approach to care.

One Client’s Story

A U.S. Navy Veteran fleeing domestic violence with her young children found herself in a community crisis ministry receiving much-needed supplies as she restarted her life. Through a community partner referral, she connected with the NCServes Coordination Center. VSC effectively and promptly utilized braided funding streams to address multiple areas of need using federal and state dollars. This client was enrolled in employment and housing programs that enabled her to continue her education and move into her own home with her children. By leveraging other community providers through the network, the client received support for additional needs, such as food, clothing, child care, and transportation.  

This was not the end of her story: Less than two years after the most life-changing crisis she had ever experienced, this same veteran obtained a job in veterans affairs and purchased her own home! Recently, this veteran recognized that she wanted to give back, and she accepted a position with Veterans Services of the Carolinas.

For this series, we asked Brandon Wilson, Director of Veterans Services of the Carolinas, about our work together and their vision of how cross-sector collaboration creates lasting change for veterans and their families.

As we reflect on a decade bringing sectors together through technology to ensure people’s needs are met, what do you think has changed the most for your organization since the start of our partnership in 2017?

The ability to see the landscape of care at macro levels, local, regional, and nationally. This lens has allowed us to become better leaders in the community and solidified some best practices for us, through us, and with the community at large.

Unite Us has been instrumental in our aptitude as a community-based organization to scale programs, build organizational capacity, and improve the overall efficiency and efficacy in which services are delivered to our military connected communities. I would describe our partnership as more like a family. Over the last seven years, Unite Us has not only offered state-of-the-art technology that has transformed the landscape of social services delivery, they have provided invaluable coaching, mentorship, and—at times—strategic direction. This type of partnership has afforded our team the ability to stretch at the individual, team, and community levels. At a macro level and in combination with these attributes, we have grown from a $750k-a-year organization to over a $9M-a-year portfolio of direct service programs that continues to grow and is working to bring other servant leaders together to improve the overall health of all North Carolinians.

How does VSC think about or approach collaboration with other sectors? What are the benefits to the veterans and families you serve and to your mission?

Veterans Services of the Carolinas uses deliberate strategies for community engagement through data-informed processes. VSC views data trends over time to determine not only the communities on which we focus engagement efforts, but particular service types as well. The data-reporting capabilities of Unite Us enable our organization to focus our outreach and community-building efforts on areas and services most needed while also being a good steward of our state and federal dollars. Being able to stretch and allocate resources based on real-time information has been key to our organizational growth. Integrating the Unite Us Platform with all of our direct service programs has assisted in procuring additional funding streams and opportunities for growth. With the approvals from U.S. Department of Labor and the U.S. Department of Veterans Affairs, this integration has now become a regular, standard operating procedure for all of our programs.

Are there any upcoming programs or initiatives related to drivers of health and community health at VSC that you are excited about?

With the launch of the joint analytics project, we are excited to explore innovative approaches to proactive outreach using Unite Us’ Social Connector. VSC is working diligently to change the entry point for individuals in need into health and human services systems. We are already seeing an overall cost reduction as we are able to address future hardships today; this methodology is proving to put less strain on case managers and grant programs alike. Through this project, we are building stronger assumption models and generating enhanced upstream strategies that are preventing homelessness, unemployment, and mental health challenges across the delta of care.

Looking another 10 years into the future, what is your biggest hope for cross-sector collaboration to improve community health?

The biggest hope is that our communities can work to cross-pollinate all services and resources through the Unite Us Platform. This hope will improve the overall health and care of our communities through improved access at both the individual and provider levels, a widened sense of transparency, and enhanced way of targeting the best first use of local resources.

What thoughts would you share with Unite Us leadership as they look out on the next 10 years?

The partnerships that Unite Us fosters and forms with its community stakeholders are imperative to community growth. Unite Us’ strategy of growing communities from within should continue to be a point of focus to ensure their teams are embedded in the communities they support. Unite Us should continue to keep in mind that each local community is different on many levels across the drivers-of-health spectrum and that the model and technology is just a tool. Real impact and change happen at the individual level. We believe that Unite Us’ incentivizing community partners and positive recognition of their adoption, resilience, and work can accelerate ambassadors for change. Another strategy is the integration of other data systems at a macro level, such as the Homeless Management Information System (HMIS), state data systems, and Veterans Affairs.

For more information about Veterans Services of the Carolinas, visit https://www.abccm-vsc.org/. 

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Our Power in Partnership series highlights our national and regional partners and the work they do to build healthier communities.

Tell us about your organization and mission.

United Through Reading connects military and Veteran families through the power of shared storytime, even when they can’t be together in person. Founded in 1989, our free program allows the service member, regardless of military status, and Veterans, to record a story for a child in their life to watch and read together when they are apart. We have helped more than 2.7 million military mothers, fathers, aunts, uncles, older siblings, and children sustain bonds and foster literacy by sharing stories across even the greatest distances.

What are the greatest needs of the individuals and families you serve?

On any given day thousands of military Service Members and Veterans are away from home – that’s millions of stories missed each year by military children. When military families use United Through Reading, they feel less anxious and stressed, making it easier for the entire family while their service member is away. Military families that read together daily with United Through Reading storytime videos stay connected and build stronger bonds, no matter the distance. Reading aloud regularly with military children through United Through Reading storytime videos encourages early literacy and language skills, builds vocabulary development and growth, and fosters a love of reading that creates lifelong readers.

Where can families find United Through Reading?

United Through Reading has over 200 Story Stations around the world. They are found within military units, community centers, libraries, and at community events, but the easiest way to use United Through Reading is to download our free Mobile App. Our App is available 24/7 wherever our families may find themselves in the world. The service member records themselves reading a book, including one of our ebooks on the App, and the recording and book are sent to the child to read along on demand. The App is available on iOS, Android, and Amazon.

How does collaborating with community-based organizations play a role in your work?

United Through Reading works with community-based organizations every day. These organizations are vital partners for us to reach every single military and Veteran family to share our love of reading together every day. Some of the ways that we collaborate include, attending events at the organization’s location, participating in meetings, partnering together to provide books to their families, and amplifying each other’s messages on social media. 

What are you most hopeful for by being a part of the Unite Us network? What would you tell another organization considering joining?

United Through Reading is excited to be part of the Unite Us platform because it allows us to expand our reach to new communities across the country. The more people that we can reach, the better. Additionally, it gives us the opportunity to meet and work with new community organizations that we may have never met before. Our program is possible because of our partnerships and volunteers across the country and Unite Us helps us expand those relationships to ensure that storytime happens, no matter the distance. 

Are there any unique events your organization is participating in to honor Veterans Day this year?

This year for Veterans Day, United Through Reading has extended an invitation for any educator to host their own version of our popular Story Time with a Service Member program. We will send a video recording of a Service Member reading an age appropriate story to classrooms. It is our hope that this program will provide a fun, entertaining, and educational way for students to gain a connection to the men and women serving in the military this Veterans Day.

If you’re a Veteran interested in being part of our Story Bank, please email military@utr.org.

Staying Connected with United Through Reading

Jaquetta Gooden, a Unite Us employee and Veteran, reflects on her experience with United Through Reading while she was serving in Iraq.

While stationed at Fort Hood in 2006, my unit deployed to Balad Air Base, Iraq. I didn’t deploy with the unit immediately because I was pregnant with my first child, Leilani. I had Leilani a few months after they deployed, and a month after I gave birth to my daughter, my unit requested me to go forward to finish out the last six months of the deployment. To fulfill this request, I had to waive my postpartum leave, which I did. My mother flew from California to Texas to pick up her granddaughter and took care of her while I was deployed to Iraq. Like any mother, I was devastated to leave my only child a month after giving birth to her. However, while deployed, I was introduced to a program called United Through Reading! I was given the opportunity to record myself on video reading Leilani a book and share a personalized message with her as well. The video was then mailed to my mother who would play the video for Leilani every day until I returned so she would be familiar with my face and voice. In 2006 technology was not advanced as it is today and United Through Reading helped keep me and my daughter connected even though we were worlds apart. Leilani turns 16 in November, but I remember it like it was yesterday.

For more information about United Through Reading, follow @unitedthroughreading on Facebook, Twitter, and Instagram; or visit unitedthroughreading.org.

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I was 19 years old when I deployed to Afghanistan for my first combat tour. It was unlike anything I ever experienced—from going on convoy missions to being mortared on our fobs. Experiencing war up close and personal takes a toll on your mental health. In the early 2000s, mental health wasn’t widely discussed like it is today. In the Army, we had mandatory training on suicide prevention and behavioral health facilities, but there was an unspoken rule that, as a leader, seeking these resources could have a negative impact on your career. So, like many of my battle buddies back then, I sucked it up and drove on. As the military culture started to shift and more leaders spoke out about addressing mental health, it gave me the courage I needed to address my own anxiety and seek professional help, which helped me become more effective at my job and as a leader. 

Like many veterans, as my time ended with the Army, I started to think about life after the military. Where would I go? What would I do? How would my skill set translate to the corporate or private sector? What company could understand my military background and experience?

Then I came across Unite Us, a technology company that connected health and social care. After reading more about the company, I learned that the founders were also veterans. Was this destiny? A company whose values aligned with mine, who understood my skill set, and understood my background from the past 20 years of Army experience. I applied, and after a thorough interview process, I was offered the position of Communications Manager. I couldn’t have selected a better organization to join in my next chapter. Unite Us’ mission to advance health equity gave me purpose once again.

During my time here, I have seen Unite Us’ commitment to connecting veterans to health and social care firsthand, especially behavioral health services. In September 2022, Unite Us was selected among the top 30 finalists in Mission Daybreak, a U.S. Department of Veterans Affairs grand challenge and call on innovators to develop suicide prevention solutions that meet the diverse needs of veterans. We are honored to join the innovation efforts to reduce barriers for veterans to access care.

How SDoH Tech Supports Veterans Through Whole-Person Care

Unite Us’ technology makes it easier for veterans to receive support before a mental health crisis occurs. Our solution, Saving Veteran Lives Through Empowered Community Networks, is designed to reduce veteran suicides by identifying the social care needs of veterans who present risk factors for suicide, enrolling those veterans in services, and ensuring those veterans receive services that meet their social care needs.

A holistic approach to mental health requires the ability to address both medical and social needs, and to integrate services that address a range of co-occurring needs. Data from our networks shows that the top three co-occurring needs for military members and veterans seeking mental and behavioral health services between 2017 and 2022 were 1) Housing; 2) Benefits Navigation; and 3) Employment. 

Addressing these needs takes an integrated, well-resourced team of collaborators. One of our partners, Cristina Garcia, Director of VPAN Los Angeles at Southern California Grantmakers, shared, “Unite Us has helped connect a disconnected society. Almost 60 veteran organization partners in LA County means that together we are accomplishing more, decreasing veteran issues that were once difficult to overcome. Unite Us is helping VPAN achieve our mission by bringing a coordinated network that provides us not only a platform but a new method of access to care for our veterans and families in LA County.”

Because network partners on the Unite Us Platform can securely screen for and easily coordinate care for additional and recurring services, the client never has to tell their story more than once. This results in significant efficiency improvements. In Georgia, Unite Us’ partnership with the Veterans Education Career Transition Resource (VECTR) helped drive a 300-percent reduction in the time it takes receiving organizations to close the case. We observe consistent results in serving our veteran population across the nation, with time to case closure more than halved on average from 2020 to 2022 in our networks.

Supporting Veterans on the Path to Self-Sufficiency

As someone who recently transitioned from the military, the information the Army provides you on your way out can be overwhelming. This can be difficult, and some veterans experience challenges reintegrating into civilian life—including employment, homelessness, and mental health-related needs. There are networks of resources available, like the ones Unite Us supports, to help veterans reintegrate and get on the path to self-sufficiency. 

I believe veterans and servicemembers are the backbone of our country. Celebrating their lives and sacrifices is an honor, and advocating for them is a privilege. Today, we commemorate the sacrifices of those who continue to carry the wounds, both mentally and physically, from their fight for the cause of freedom, liberty, and justice. I’m always aware of how fortunate I was to make it back home. Serving alongside some of the most heroic soldiers our country has ever seen, I am honored to be amongst the one percent that raised their hand to protect our nation’s freedoms. 

Learn more about Unite Us 

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Access to Care: What Barriers Impact Veterans the Most and How We Can Collectively Improve the System from Unite Us on Vimeo.

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From spreadsheets to sustainability

Operation Troop Appreciation (OTA) is a community-based organization (CBO) dedicated to supporting US troops at home and abroad through their Active Duty Wishlist program and Veteran Welcome Home program. Since 2004, they have served over 185,000 deployed troops and veterans globally. Locally based in Pittsburgh, PA they are a part of the Unite Us-powered PAServes network established in 2015. Monica is part of a 50 person all-volunteer charity, with four volunteers dedicated to the Welcome Home program. Before joining the PAServes network, they were averaging 60-80 phone and email referrals a month. The team of volunteers would spend their evenings making calls at night, after their day jobs, to piece together missing information and get veterans the help they needed – all tracked on excel spreadsheets. A clearly unsustainable model, Monica says of using Unite Us,

“Within a week, I saw 80% of my spreadsheets go out the window! With all those hours back in our week, we could return to a focus on our mission and not on administering the intake. I get all the information I need in that referral, all the information for the case manager, a place for notes, and everything is all in one place.”

Since operating on the PAServes network, OTA has served over 5,000 veterans in Western Pennsylvania, through their Veteran Welcome Home program offering beds, welcome home kits, and transportation services. With the administrative efficiencies created on the platform, stronger community connections through the network, and ability to see through network data they are filling a critical gap in veteran support in their community, the team at OTA is confident their services have impact. In fact, 88% of veterans served by OTA report being in “stable, good, or thriving” status 6-18 months after their service episode.

Prior to PAServes, everybody was out doing their own thing. We might occasionally communicate with other CBOs, but we weren’t working together collaboratively. If a veteran needed housing assistance they would go to two agencies, if they need other services, they would be sent to additional agencies. Each time, we would start all over again with this poor veteran who has already given his information two or three times. What happens now is that we meet with all the other network partners, train their case managers, and they know what we do, they see what we do. The strength of the network is not just on the platform, it’s the collaboration that happens on the ground.

– Monica Orluk, President and CEO Operation Troop Appreciation

A coordinated response leads to sustained success

When Monica received the call about Dave, she knew exactly what to do. Acting quickly, she took all the information from her friend, the sheriff, and contacted Dave to set up a profile for him on the Unite Us platform. Within days, Dave had been connected to several agencies able to support his direct needs including the medical care he needed, basic needs for his family, housing assistance, and a year of transportation from OTA. Dave had been walking 10 miles each day to get to and from his college program. OTA’s transportation program matches veterans with veteran drivers through Vet Taxi, prioritizing the same driver-to-veteran match in an effort to create supportive relationships. Monica was able to follow Dave’s journey outside of what OTA could offer and ensure he was receiving all the services he needed through the PAServes network. A coordinated care network powered by the Unite Us platform ensured Dave’s sustained success to this day. Five years later, Dave graduated from college with an accounting degree and a 4.0 GPA and is working full-time with all the right support in place to ensure his continued success.

“All of those resources came together because we were a part of this network and we knew how to identify what his needs were going to be and get him to the right services as quickly as possible.”

If you’d like to learn more about Operation Troop Appreciation, please visit their website.

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While the nation paid tribute to our veterans on Veterans Day, Unite Us dedicated the entire month of November to those who served. Our founders and several of our team members are veterans; we wanted to pay tribute to them and all veterans around the country for their service and sacrifice. Through a series of content, we shared stories, raised awareness, and said thank you.

To kick off the month, we published a blog post from Taylor Justice, Unite Us President and Co-Founder. Taylor stated, “Dan and I are proud of our Unite Us team and the work we do every day to articulate and move towards our vision of one network serving people across the nation. But we are particularly humbled by our origins; we established Unite Us to help the people who risked their lives to protect us all. That’s why more than six years after Unite Us was created, we continue to meet the needs of veterans—never forgetting where we started. ”

Mary Bier, National Director of Military Initiatives, is an invaluable Unite Us team member and military spouse. She shared insights from herunique role in a blog post titled Navigating This LandscapeTogether. “Unite Us is firmly rooted in the military community, from our founders to our staff. We value the diversity that veterans and military-connected family members bring to the team, and continue to seek out this diversity.”

Unite Us also debuted two videos this month. We highlighted the TXServes San Antonio network, whichprovides first-class service to the thousands of veterans and their family members in the community. In another, we heard the inspiring personal testimonial of Reverend Edward Tello, a community member who found support and successthrough the the TXServes San Antonio network,first as a client, and now as a provider.

Throughout Veterans Month, Unite Us employees shared personal stories and sentiments about the veteran community. Their collective openness and participation was truly moving.

Unite Us is dedicated to building healthier communities and making a positive impact. This Veterans Month campaign reaffirmed the mission-driven values that our team is built upon. We are inspired by the sacrifice and strength of all veterans and will continue to honor them through our work, year-round.

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“”Without TXServes, we would still be back in the Stone Age because we wouldn’t have that vehicle. You’ve got Desiree, you’ve got Marie, you’ve got Rudy. You’ve got the folks doing the intake calls and they’re doing it with passion. And that’s the key thing. We are showing folks in need that we are there to care.”

-Kathryn Meyers, President of the Alamo Chapter, Military Officers Association of America

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